A project is in the execution phase. The client was actively involved in the early stages but has been less engaged lately. A number of changes to the requirements have
recently been requested.
What should the project manager do next?
A.
Reject the changes and stay the original course as initially agreed with the client.
B.
Review the changes and make the decision based on the project team's recommendations.
C.
Discuss the changes with the client and jointly make the decision on how to proceed.
D.
Review the risk register to see if mitigations have already been outlined for this scenario.
In the context of project management, particularly when a project is in the execution phase and the client’s engagement levels have changed, it is crucial to maintain open communication and collaboration. Discussing the requested changes with the client ensures that their needs are understood and considered. This collaborative approach aligns with the PMBOK® Guide’s emphasis on stakeholder engagement as a key aspect of project management. It is important to involve stakeholders, especially clients, in decisions that affect the project scope and outcomes. By jointly reviewing the changes, the project manager can work with the client to assess the impact on the project’s objectives, timeline, and budget, and make informed decisions that align with the project’s goals and the client’s expectations.
The approach of discussing changes with the client is supported by the PMBOK® Guide, which outlines the importance of stakeholder engagement and collaboration in project management1. Additionally, the Professional in Business Analysis Reference Materials emphasize the role of business analysis in understanding stakeholder needs and facilitating effective communication between stakeholders and the project team2.
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