A large project is affecting the neighborhood in which it is located The neighbors are not satisfied with the project and their resistance to the project may affect the project deadline
What two actions should the project manager take'? (Choose two)
A.
Send letters to the neighbors and ask them kindly not to disturb the project.
B.
Set up a meeting with neighborhood representatives to win their cooperation
C.
Analyze the situation and find out what is causing the neighborhood's negative attitude.
D.
Ask the customer to extend the project deadline to allow time for conflict resolution
E.
Ask the mayor of the city to use their authority to stop neighborhood resistance
The project manager should take two actions to deal with the situation of the neighbors not being satisfied with the project and resisting it. One action is to set up a meeting with neighborhood representatives to win their cooperation. This action can help the project manager to communicate with the neighbors, listen to their concerns and complaints, and explain the benefits and value of the project. The project manager can also use this opportunity to negotiate with the neighbors, offer them some incentives or compensation, and seek their support and feedback for the project. By engaging with the neighbors, the project manager can build trust and rapport with them, and reduce the potential for conflict and disruption12.
Another action is to analyze the situation and find out what is causing the neighborhood’s negative attitude. This action can help the project manager to identify the root causes of the problem, such as lack of information, misunderstanding, fear of change, or dissatisfaction with the project’s impact. The project manager can use tools such as stakeholder analysis, SWOT analysis, or force field analysis to assess the situation and the factors influencing it. By understanding the problem, the project manager can devise appropriate solutions and strategies to address it34. References: = 12 Project Management Challenges and How To Solve Them, Challenge 11: Stakeholder resistance; 8 Steps for Better Issue Management, Step 5: Communicate with the team; PMBOK® Guide, Sixth Edition, pages 513-515, 395-396; 4 Phases of the Project Management Lifecycle Explained, Phase 2: Planning.
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