To address concerns about inconsistency, the first step is toengage customers to verify their expectations and determine if misalignment exists. This dialogue clarifies service gaps and identifies improvement opportunities.
Presenting benefits (Option B) or reviewing metrics (Option C) are useful but may miss the root cause if expectations differ. Increasing services (Option D) can worsen inconsistency.
PMI-PMOCP Governance emphasizes stakeholder engagement as a first response to service quality concerns.
[References:, PMI-PMOCP® Exam Content Outline, Governance Domain, PMI Practice Standard for Project Management Offices (2013), Customer Engagement, PMI PMO Value Ring, Service Quality, ]
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