The correct answer is B – Facilitate an open and focused team discussion that reinforces team agreements. Agile teams are built on collaboration, mutual respect, and self-organization. When conflict arises about role expectations or task assignments, the Scrum Master should create a safe space for open discussion to reinforce working agreements and promote shared accountability.

From the PMI Agile Practice Guide:

“Agile leaders support team collaboration by encouraging open conversations. When team dynamics are strained, the Scrum Master facilitates discussions to reinforce team norms, self-organization, and equality of contribution.”

(PMI Agile Practice Guide, Section 4.3 – Team Performance and Working Agreements)

Mike Griffiths further states:

“Agile teams succeed when responsibilities are shared and roles are not rigidly defined. The Scrum Master should facilitate a discussion that encourages shared ownership and mutual respect for all tasks.”

(Mike Griffiths, PMI-ACP Exam Prep, Chapter 4 – Team Performance)

Incorrect options:

A imposes action without addressing the root issue or respecting roles.

C brings external authority into a team matter, weakening self-organization.

D is partially correct but doesn’t resolve the immediate team conflict.

Answer: B

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