In Scrum, theproduct owneris the primary point of contact betweenstakeholders and the development team. According to thePMI Agile Practice Guide (Section 3.3: Roles and Responsibilities), the Scrum Master ensures thatcommunications flow properlyand protects the team from distractions.
Mike Griffiths in thePMI-ACP Exam Prep Book (Chapter 4: Stakeholder Engagement)emphasizes the importance of having asingle point of contactfor stakeholder feedback to avoid miscommunication and overload.
Option Ais correct: redirecting communication through the product owner keeps the team focused and the backlog structured.
Option Bis unprofessional and discourages stakeholder engagement.
Option Cbypasses review and prioritization—backlog management should be intentional.
Option Dcould blur roles and bypass proper channels.
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