During an iteration, an urgent customer request for support reaches the team. If they work on it, the team ' s commitments in this iteration are at risk.
What should the team do next?
A.
Work overtime to meet the customer request and the iteration commitments.
B.
Ask another team that is less busy to handle the situation.
C.
Work with the product owner to assess the impact for reprioritization.
D.
Work on the customer request in the next iteration as a top priority.
The correct answer is C — Work with the product owner to assess the impact for reprioritization.
Agile recognizes that new priorities may emerge during a sprint. The product owner owns the backlog and prioritization. If a request threatens sprint commitments, it should be reviewed and discussed with the product owner to determine the trade-offs and make informed decisions.
PMI Agile Practice Guide:
“New requests should be assessed in collaboration with the product owner. The team should make prioritization trade-offs in a transparent manner to maintain focus on delivering value.”
(PMI Agile Practice Guide, Section 5.5 – Iteration Planning and Section 5.7 – Change Management)
Mike Griffiths:
“Product owners are responsible for backlog prioritization. When urgent issues arise, teams should discuss them with the PO rather than unilaterally shifting focus.”
D assumes the change can wait, which may not align with customer needs.
Answer: C
—
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit