Which conflict resolution technique searches for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict?
In accordance with the PMBOK® Guide (Project Resource Management), specifically within the Develop Team and Manage Team processes, conflict management is a key tool and technique. There are five general techniques used to resolve conflict, each with a different impact on the relationship and the result.
Compromise/Reconcile is defined by the following characteristics:
Nature of the Solution: It involves searching for solutions that bring some degree of satisfaction to all parties.
Outcome: Because each party is required to give up something, it often results in a " lose-lose " or " partially win-partially win " scenario.
Resolution Duration: This technique is often used to temporarily or partially resolve the conflict. It is a middle-ground approach that may not address the underlying root cause but allows the project to move forward in the short term.
Context: It is typically used when the parties have equal power, when a temporary settlement is needed for a complex issue, or when a quick solution is required under time pressure.
Analysis of Distractors:
A. Force/direct: This is a " win-lose " approach where one ' s viewpoint is pushed at the expense of others. It offers a hard-fast solution but often results in resentment and is not aimed at the satisfaction of all parties.
B. Withdraw/avoid: This involves retreating from an actual or potential conflict situation or postponing the issue to be better prepared or to be resolved by others. It does not provide satisfaction to the parties involved.
D. Collaborate/problem solve: This is the preferred technique in most project situations. It incorporates multiple viewpoints and insights from differing perspectives and requires a cooperative attitude and open dialogue that typically leads to consensus and long-term commitment. Unlike compromise, it aims for a " win-win " solution.
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