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Pegasystems Pega Certified Business Architect (PCBA) 87V1 PEGAPCBA87V1 Question # 11 Topic 2 Discussion

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Pegasystems Pega Certified Business Architect (PCBA) 87V1 PEGAPCBA87V1 Question # 11 Topic 2 Discussion

PEGAPCBA87V1 Exam Topic 2 Question 11 Discussion:
Question #: 11
Topic #: 2

A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.

Which three of the following statements are true? (Choose Three)
A.

New customer obtains troubleshooting assistance by using a call center is a microjoumey

B.

Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey

C.

New customer obtains troubleshooting assistance by using a call center is a journey

D.

Experienced customer obtains troubleshooting assistance by using the online forum is a journey

E.

Customer obtains troubleshooting assistance is a journey

F.

Customer obtains troubleshooting assistance is a microjoumey

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Actual exam question for Pegasystems PEGAPCBA87V1 exam by Milo9100 at Aug 2, 2025, 12:00:00 AM

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