To indicate the progress of a case towards resolution, you need to update the case status on the appropriate steps. The case status reflects the current state of a case and helps users track its progress. You can use standard statuses such as New, Pending-Approval, or Resolved-Completed, or define custom statuses for your application. The other options are either incorrect or irrelevant for this requirement. References: https://docs-previous.pega.com/case-management/87/updating-case-status
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