In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type, size, and age of the animal, ..do you configure the case life cycle to meet this requirement?
A.
Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed.
B.
Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal.
C.
Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process.
D.
Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal.
In Pega, conditional processes can be added to a case life cycle to handle specific scenarios, such as when a passenger is traveling with a service animal. By adding an Identify service animal process and applying a condition to determine when this process should run, you can ensure that the required information about the service animal is collected only when needed. This approach keeps the main case flow streamlined while handling special requirements as necessary.
[Reference: Pega Academy - Conditional processing: Configuring conditional processes in a case life cycle allows you to define actions that are executed only when certain conditions are met, providing flexibility in case handling., ]
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