In Pega, the status of a case can be updated based on actions taken within the process. The status change to "Pending-Investigation" is tied to the completion of the "Review claim" step:
Review Claim Step Configuration: The "Review claim" step is configured to set the case status to "Pending-Investigation" upon its completion.
Status Change Trigger: The status update happens automatically when the "Review claim" step completes, indicating that the case is now waiting for the investigation to be performed.
This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.
References:
Pega Academy: Configuring Case Status
Pega Documentation: Steps and Processes
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