Comprehensive and Detailed Explanation From Exact Extract:

This question tests SLA intervals.

A: Incorrect. Passed Deadline has escalations. Extract: Pega Academy, SLAs: “Passed Deadline triggers escalations.”

B: Incorrect. Urgency applies. Extract: Pega Academy, SLAs: “Passed Deadline increases urgency.”

C: Incorrect. SLAs are configured in App Studio. Extract: Pega Academy, SLAs: “SLAs are set in App Studio.”