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PECB QMS ISO 9001:2015 Lead Auditor Exam ISO-9001-Lead-Auditor Question # 34 Topic 4 Discussion

PECB QMS ISO 9001:2015 Lead Auditor Exam ISO-9001-Lead-Auditor Question # 34 Topic 4 Discussion

ISO-9001-Lead-Auditor Exam Topic 4 Question 34 Discussion:
Question #: 34
Topic #: 4

At the end of a second-party audit, the audit team enters the meeting room to hold the closing meeting; only

two people are present and waiting for them: the Health and Safety supervisor and the Administrative Officer.

Neither has participated in the audit. However, the team had previously agreed with the auditee Quality

Manager on two nonconformities identified during the audit (NC1 and NC2).

They said:

Health and Safety Supervisor: "Good evening. We are sorry to inform you that the general manager was

involved in a serious car accident, and the other two managers have had to leave urgently to attend to the

emergency."

The Administration Officer: "Concerning 'nonconformity 2', the General Manager left a message asking us

to tell you that he does not accept it and requests you not to include it in the audit report. Here is a note in

which he explains why."

Which one of the following would be your preferred answer (as team leader) to the General

Manager's request?


A.

OK. I will get in contact with my company tomorrow to ask for instructions on what to do withthis non-conformity.


B.

OK. Please, let me review the message. I will try to see if I can change the text of thenonconformity if necessary. Let's take a 10-minute break, as I would like to discuss this issue withthe audit team.


C.

Please tell him that I will phone him in two days and will discuss the issue. Could you please giveme his mobile phone number?


D.

Please tell him that this nonconformity has been previously accepted by the quality managerduring the audit and will stand. I will include it in the report, along with the concern of theGeneral Manager about it.


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