You visit XYZ Corporation to conduct a Stage 2 certification audit as Audit Team Leader with one other auditor. You find that the Quality Manager has set a single quality objective for himself. This states that “The Quality Manager will drive multiple improvements in the QMS in the next year”. The Quality Manager indicates that this gives him the authority to issue instructions to department managers when quality improvement is needed. He says that this approach has the full backing of senior management. He shows you his latest Quality Improvement Request for the HR Manager.

Select two options for statements which align with ISO 9001 6.2.