At the end of an initial third-party certification audit, the audit team enters the closing meeting room to hold the closing meeting. Only two people are present and waiting for them, the Health and Safety Supervisor and the Administrative Officer. Neither has participated in the audit. However, the team had previously agreed with the auditee Quality Manager on a major non-conformity.
They said:
Health and Safety Supervisor says: "Good evening. We are sorry to inform you that the General Manager was convened by the CEO of the organization to analyze an unexpected, very serious situation with the personnel.
The Administration Officer: "Concerning the major non-conformity, the General Manager called us on the phone asking us to tell you that he agrees with the non-conformity and that the correction will be taken this week, and the corrective action is to be implemented before the end of this month. He also asked us to tell you that it would be a pity to postpone the recommendation for certification due to this ongoing issue that can be solved so easily. Do you want me to describe to you what he told me he would do?"
Which one of the following would be the correct response (as team leader) to the General Manager's request?
Submit