An e-commerce platform is implementing an AI-powered customer support system that handles inquiries ranging from simple FAQ responses to complex product recommendations and technical troubleshooting. The system experiences unpredictable traffic patterns with sudden spikes during sales events and varying complexity requirements. Simple questions comprise the majority of requests but require minimal compute, while complex product recommendations need sophisticated reasoning. The company wants to optimize costs while maintaining service quality across all query types.
Which approach would provide the MOST cost-optimized scaling strategy for this variable-workload, mixed-complexity environment?
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