NAHQ Certified Professional in Healthcare Quality Examination CPHQ Question # 199 Topic 20 Discussion
CPHQ Exam Topic 20 Question 199 Discussion:
Question #: 199
Topic #: 20
Six months after implementing a new cardiac rehabilitation program, an organization notes many patients that meet criteria are not enrolled. Which of the following is the most effective strategy to increase the enrollment rate?
A.
Launch a marketing campaign to promote the program.
B.
Encourage caregiver involvement in the program.
C.
Standardize the program referral process.
D.
Train staff on providing optimal care following a cardiac event.
Comprehensive and Detailed Explanation From Exact Extract:
In the Performance and Process Improvement domain, low enrollment in an eligible population typically reflects a process failure, not lack of awareness.
Standardizing the referral process ensures consistent identification and referral of eligible patients, reducing variability and improving enrollment.
Marketing and education are secondary actions, but process standardization directly addresses the root cause — inconsistent workflow or referral steps.
[References:, NAHQ CPHQ Content Outline – Performance and Process Improvement: Process Standardization and Workflow Redesign, NAHQ Healthcare Quality Competency Framework – Performance Improvement: Reducing Variation and Ensuring Consistency, , , ]
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