Detailed Explanation:
Reviewing past performance over several months will provide a clearer picture of the provider’s consistency and determine if the recent month was an anomaly.
Option D: Review the previous three to four months' performance of the provider
This allows the manager to identify trends before addressing the issue with the provider.
[References:, CPHQ materials on performance management suggest gathering comprehensive data over time to ensure accurate assessments., , , , , , ]
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