Microsoft Power Platform Functional Consultant PL-200 Question # 17 Topic 2 Discussion

Microsoft Power Platform Functional Consultant PL-200 Question # 17 Topic 2 Discussion

PL-200 Exam Topic 2 Question 17 Discussion:
Question #: 17
Topic #: 2

You deploy a Power Vitlu.il Agents chatoot that integrates with Dynamics 365 Omnichannel for Customer Service.

You observe that the chatbot is not able to recognize the questions asked by use's.

You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort.

What should you do?


A.

Add a fallback topic


B.

Create new topics.


C.

Create an entity.


D.

Modify the Escalate system topic.


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