[Reference:, https://docs.microsoft.com/en-gb/azure/cognitive-services/text-analytics/overview, , https://azure.microsoft.com/en-gb/services/cognitive-services/speech-services/, , You can use the Speech service to transcribe a call to text - Yes we can use Speech to Text API to achieve this, https://docs.microsoft.com/en-us/learn/modules/recognize-synthesize-speech/1-introduction, You can use a speech service to translate the audio of a call to a different language - Yes we can use Speech translation service to achieve this, The Speech service includes the following application programming interfaces (APIs):, , Speech-to-text - used to transcribe speech from an audio source to text format., Text-to-speech - used to generate spoken audio from a text source., Speech Translation - used to translate speech in one language to text or speech in another., https://docs.microsoft.com/en-us/learn/modules/translate-text-with-translation-service/2-get-started-azure, You can use text analytics service to extract key entities from a call transcript -Yes Text Analytics API helps to achieve this, https://docs.microsoft.com/en-us/learn/modules/analyze-text-with-text-analytics-service/2-get-started-azure, , ]