Detect the incoming language:

Service: Speech to Text

Reasoning: The Speech to Text service can transcribe spoken language into text and includes language identification capabilities, allowing the system to detect whether the caller is speaking French or English.

Respond in the callers ' own language:

Service: Text to Speech

Reasoning: The Text to Speech service can convert text responses into spoken language in the detected language (French or English), enabling the system to respond to callers in their own language.

Ordered Mapping:

Detect the incoming language: Speech to Text

Respond in the callers ' own language: Text to Speech

Box 1: Text Analytics

The Language Detection feature of the Azure Text Analytics REST API evaluates text input for each document and returns language identifiers with a score that indicates the strength of the analysis.

Box 2: Translator

Translator is a cloud-based neural machine translation service that is part of the Azure Cognitive Services family of REST APIs. Translator can be used with any operating system and powers many Microsoft products and services used by thousands of businesses worldwide to perform language translation and other language-related operations.