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ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI Question # 11 Topic 2 Discussion

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ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL4-DPI Question # 11 Topic 2 Discussion

ITIL4-DPI Exam Topic 2 Question 11 Discussion:
Question #: 11
Topic #: 2

As a result of feedback from customers received at regular service reviews, an organization with a large number of users is migrating an important IT service to a cloud service provider. The service functionality and the user interface will not change, but the availability and performance should improve.

Which communication plan is MOST appropriate?
A.

Launch the project using a self-help portal to ensure maximum coverage; ensure the same message gets to customers and users

B.

Discuss the impact of the changes on the customers at the next service review; send users an email detailing change dates and the expected benefits

C.

Explain the benefits to customers in an email; hold discussions with users to explain the changes

D.

Launch the upgraded service then discuss its effects at a future service review; use the service desk to deal with any user issues

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Actual exam question for ITIL ITIL4-DPI exam by Ember7922 at Aug 28, 2025, 12:57:42 PM

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