In theservice request review and optimizationprocess, one of the key activities isregistering suggested improvementsto the service request models. This ensures that the service request process evolves and improves over time based on user feedback and operational efficiency analysis.
Selecting the appropriate service request modelhappens during request categorization, not review and optimization.
Enacting procedures to fulfill the requestis part of the execution phase, not the review process.
Deciding on exceptionsis not a typical activity within the optimization process, which is more focused on enhancing and refining the standard models.
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