A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?
A.
Identify ways to improve service levels, and discuss the cost of these improvements with the customers
B.
Focus on technical excellence to further improve services
C.
Analyze customer feedback to understand and address unmet expectations
D.
Provide additional training to customers on using the service
Chosen Answer:
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