Situation Analysis:

The procurement department has exceeded its goals, raising concerns about the adequacy of these goals.

Senior management questions whether the team is being adequately challenged.

Assessing Goals and Challenges:

360-Degree Feedback: Useful for employee engagement but may not address goal alignment.

Reviewing Job Descriptions: Ensures roles are well-defined but does not address goal difficulty.

Setting More Challenging Goals with Finance: Important but secondary to understanding current goal alignment.

Verifying with Internal Customers: Ensures procurement goals support broader business objectives and challenges.

Best Course of Action:

Verifying with Internal Customers: Confirms that procurement goals align with business objectives and identifies areas for more challenging targets.

Conclusion: Ensuring alignment with internal customers provides a comprehensive understanding of whether current goals are appropriate and where adjustments might be needed.

References:

“The Balanced Scorecard: Translating Strategy into Action” by Robert S. Kaplan and David P. Norton

Performance management best practices from the Society for Human Resource Management (SHRM)