Social engineering attacks are attempts to manipulate or deceive people into revealing confidential or personal information, such as passwords, account numbers, or security codes. Customer service representatives are often targeted by social engineering attacks, as they have access to sensitive customer data and may be pressured to provide quick and satisfactory service. Therefore, it is most important to include in a risk awareness training session for the customer service department how to identify and prevent social engineering attacks, such as phishing, vishing, baiting, or impersonation.

References

•The role of customer service in cybersecurity - Security Intelligence

•How to Improve Risk Awareness in the Workplace [+ Template] - AlertMedia

•Top 4 Risks For Customer Service Teams | Resolver