Critical success factors (CSFs)are the specific conditions or variables that are essential for achieving business objectives. Effective KPIs must align with these CSFs to ensure they measure what truly matters to project and business success.
KRIs relate to risk, and while important, they serve a different purpose. Future-state architecture and portfolio principles guide strategy, butCSFs provide the foundational context for performance measurement.
[Reference:, CGEIT Review Manual: Domain 3 – Benefits Realization and Performance Measurement, COBIT 2019: BAI01 (Manage Programs and Projects), MEA01 (Monitor, Evaluate and Assess Performance and Conformance)., , , , , , , ]
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