Isaca Certified in the Governance of Enterprise IT Exam CGEIT Question # 204 Topic 21 Discussion
CGEIT Exam Topic 21 Question 204 Discussion:
Question #: 204
Topic #: 21
An enterprise is evaluating a Software as a Service (SaaS) solution to support a core business process. There is no outsourcing governance or vendor management in place. What should be the CEO's FIRST course of action?
A.
Ensure the roles and responsibilities to manage service providers are defined.
B.
Establish a contract with the SaaS solution provider.
C.
Instruct management to use the standard procurement process.
D.
Ensure the service level agreements (SLAs) for service providers are defined.
According to the CGEIT certification guide, the CEO’s first course of action should be to ensure that there is a clear governance framework for outsourcing and that the roles and responsibilities for managing service providers are defined and assigned. This will help to establish accountability, oversight and control over the SaaS solution and its provider. References := CGEIT certification guide, domain 1: Governance of Enterprise IT, section 1.3: Governance Frameworks, page 17.
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