The most important input for the development of a human resources strategy to address IT skill gaps is the technology direction of the enterprise, because this would help to identify the current and future IT capabilities and competencies that are required to support the enterprise’s vision, mission, goals, and objectives. The technology direction of the enterprise should consider the external and internal factors that influence the IT environment, such as market trends, customer demands, innovation opportunities, regulatory requirements, and business strategies12. The human resources strategy should align the IT staff development and retention plans with the technology direction of the enterprise, and ensure that the IT staff have the relevant skills, knowledge, and experience to deliver value and performance to the enterprise12. References := ISACA, CGEIT Review Manual, 7th Edition, 2019, page 25-26.
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