Enterprise value is being derived from IT when IT services enable business strategy, meaning that IT supports and enhances the enterprise’s vision, mission, goals and objectives. IT services enable business strategy by aligning with the enterprise’s needs and expectations, delivering value to the stakeholders and customers, and facilitating innovation and transformation. According to the COBIT 5 framework1, one of the principles of governance of enterprise IT (GEIT) is “meeting stakeholder needs”, which implies that enterprises exist to create value for their stakeholders by maintaining a balance between the realization of benefits, optimization of risk and use of resources1. Therefore, IT services should be designed, delivered and monitored in a way that contributes to the creation of value for the enterprise.