According to the CGEIT certification guide, the balanced scorecard is the most effective means for IT management to report to executive management regarding the value of IT. The balanced scorecard is a strategic management tool that translates the vision and strategy of an organization into a comprehensive set of performance measures that provide the framework for a strategic measurement and management system1. The balanced scorecard enables IT management to communicate the value of IT in terms of four perspectives: financial, customer, internal business process, and learning and growth2. The balanced scorecard helps IT management to align IT objectives with business objectives, monitor and improve IT performance, and demonstrate IT contribution to business value3.
The other options are less effective than option D, as they do not provide a comprehensive and balanced view of the value of IT. IT process maturity level is a measure of how well-defined, managed, measured, and optimized an IT process is4. While it can indicate the quality and efficiency of IT processes, it does not directly link them to business outcomes or value. Cost-benefit analysis is a technique that compares the costs and benefits of an IT project or investment. While it can show the financial return of IT initiatives, it does not capture the non-financial aspects of IT value, such as customer satisfaction, innovation, or learning. Resource assessment is a process that evaluates the availability and utilization of IT resources, such as people, technology, or information. While it can show the capacity and capability of IT resources, it does not measure how they support the business strategy or goals.
References :=
CGEIT certification guide, domain 4: Benefits Realization, section 4.3: Value Governance, page 147.
CGEIT certification guide, domain 4: Benefits Realization, section 4.4: Performance Measurement and Reporting, page 150.
Balanced Scorecard - an overview | ScienceDirect Topics
IT Process Maturity - an overview | ScienceDirect Topics
[Cost-Benefit Analysis - an overview | ScienceDirect Topics]
[Resource Assessment - an overview | ScienceDirect Topics]
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