When a customer-facing system is providing harmful or incorrect advice (particularly legal or financial), the " Immediate Priority " is to prevent further harm. " Introducing a human-in-the-loop review process " ensures that a qualified human checks and approves the chatbot ' s advice before it is sent to the customer. This acts as an immediate safety " guardrail. " Retraining (Options A and B) is a long-term solution that takes time and does not stop the current incorrect outputs. According to ISACA, human oversight is the most effective reactive control for mitigating high-impact errors in real-time customer interactions.