IIBA Certified Business Analysis Professional CBAP Question # 118 Topic 12 Discussion
CBAP Exam Topic 12 Question 118 Discussion:
Question #: 118
Topic #: 12
When determining the success criteria for an initiative a business analyst (BA) engages end users in order to understand what they would define is an effective solution. What two types of data will the end men need to perform the evaluation?
Quantitative and qualitative data are two types of data that can help the end users evaluate the effectiveness of a solution. Quantitative data are numerical, measurable, and objective, such as cost, time, scope, quality, and customer satisfaction. Qualitative data are descriptive, subjective, and interpretive, such as feedback, opinions, perceptions, and experiences. By using both types of data, the end users can assess the solution from different perspectives and dimensions, and compare the results with the predefined success criteria for the initiative. References:
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