A data pipeline is a set of steps or processes that move data from one or more sources to one or more destinations, usually for the purpose of analysis, transformation, or storage. A data pipeline can be designed using various components, such as data sources, data processing tools, data storage systems, and data analytics tools1

To design a data pipeline for analyzing customer sentiments in each call, one should consider the following requirements and constraints:

The call center receives over one million calls daily, and data is stored in Cloud Storage. This implies that the data is large, unstructured, and distributed, and requires a scalable and efficient data processing tool that can handle various types of data formats, such as audio, text, or image.

The data collected must not leave the region in which the call originated, and no Personally Identifiable Information (Pll) can be stored or analyzed. This implies that the data is sensitive and subject to data privacy and compliance regulations, and requires a secure and reliable data storage system that can enforce data encryption, access control, and regional policies.

The data science team has a third-party tool for visualization and access which requires a SQL ANSI-2011 compliant interface. This implies that the data analytics tool is external and independent of the data pipeline, and requires a standard and compatible data interface that can support SQL queries and operations.

One of the best options for selecting components for data processing and for analytics is to use Dataflow for data processing and BigQuery for analytics. Dataflow is a fully managed service for executing Apache Beam pipelines for data processing, such as batch or stream processing, extract-transform-load (ETL), or data integration. BigQuery is a serverless, scalable, and cost-effective data warehouse that allows you to run fast and complex queries on large-scale data23

Using Dataflow and BigQuery has several advantages for this use case:

Dataflow can process large and unstructured data from Cloud Storage in a parallel and distributed manner, and apply various transformations, such as converting audio to text, extracting sentiment scores, or anonymizing PII. Dataflow can also handle both batch and stream processing, which can enable real-time or near-real-time analysis of the call data.

BigQuery can store and analyze the processed data from Dataflow in a secure and reliable way, and enforce data encryption, access control, and regional policies. BigQuery can also support SQL ANSI-2011 compliant interface, which can enable the data science team to use their third-party tool for visualization and access. BigQuery can also integrate with various Google Cloud services and tools, such as AI Platform, Data Studio, or Looker.

Dataflow and BigQuery can work seamlessly together, as they are both part of the Google Cloud ecosystem, and support various data formats, such as CSV, JSON, Avro, or Parquet. Dataflow and BigQuery can also leverage the benefits of Google Cloud infrastructure, such as scalability, performance, and cost-effectiveness.

The other options are not as suitable or feasible. Using Pub/Sub for data processing and Datastore for analytics is not ideal, as Pub/Sub is mainly designed for event-driven and asynchronous messaging, not data processing, and Datastore is mainly designed for low-latency and high-throughput key-value operations, not analytics. Using Cloud Function for data processing and Cloud SQL for analytics is not optimal, as Cloud Function has limitations on the memory, CPU, and execution time, and does not support complex data processing, and Cloud SQL is a relational database service that may not scale well for large-scale data. Using Cloud Composer for data processing and Cloud SQL for analytics is not relevant, as Cloud Composer is mainly designed for orchestrating complex workflows across multiple systems, not data processing, and Cloud SQL is a relational database service that may not scale well for large-scale data.

References: 1: Data pipeline 2: Dataflow overview 3: BigQuery overview : [Dataflow documentation] : [BigQuery documentation]