Genesys PureConnect: CIC Core Certification PC-CIC-Core Question # 17 Topic 2 Discussion

Genesys PureConnect: CIC Core Certification PC-CIC-Core Question # 17 Topic 2 Discussion

PC-CIC-Core Exam Topic 2 Question 17 Discussion:
Question #: 17
Topic #: 2

The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.

What type of queue is designed to perform in this manner?


A.

Sequential


B.

Round-robin


C.

Custom


D.

ACD


E.

Group Ring


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