Genesys PureConnect: CIC Core Certification PC-CIC-Core Question # 16 Topic 2 Discussion

Genesys PureConnect: CIC Core Certification PC-CIC-Core Question # 16 Topic 2 Discussion

PC-CIC-Core Exam Topic 2 Question 16 Discussion:
Question #: 16
Topic #: 2

Under what circumstances is it useful to create a Client Button?


A.

To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.


B.

When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.


C.

When you have created a unique interface using an API and want to add a custom Pickup button to it.


D.

You want your customers to be able to phone you by pressing a custom button on a web page.


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