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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 14 Topic 2 Discussion

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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 14 Topic 2 Discussion

GCP-GC-ADM Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2

What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?
A.

Scoring

B.

Monitoring

C.

Calibration

D.

Evaluation

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Actual exam question for Genesys GCP-GC-ADM exam by Nyx1355 at Aug 3, 2025, 12:00:00 AM

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