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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 13 Topic 2 Discussion

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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 13 Topic 2 Discussion

GCP-GC-ADM Exam Topic 2 Question 13 Discussion:
Question #: 13
Topic #: 2

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
A.

Account Codes

B.

Wrap-up Codes

C.

Resolution Codes

D.

Status

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Actual exam question for Genesys GCP-GC-ADM exam by Lumen9282 at Aug 3, 2025, 12:00:00 AM

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