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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 7 Topic 1 Discussion

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Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Question # 7 Topic 1 Discussion

GCP-GC-ADM Exam Topic 1 Question 7 Discussion:
Question #: 7
Topic #: 1

Why are skills and languages configured separately?
A.

So that skills can have a more granular competency rating than languages

B.

So that an agent with a skill can receive an interaction regardless of the language requirement

C.

So that an agent with a language capability can receive an interaction regardless of the skill requirement

D.

Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction

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Actual exam question for Genesys GCP-GC-ADM exam by Juno70569 at Aug 3, 2025, 12:00:00 AM

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