Exin ITIL – Foundation (v4) ITILFND Question # 24 Topic 3 Discussion

Exin ITIL – Foundation (v4) ITILFND Question # 24 Topic 3 Discussion

ITILFND Exam Topic 3 Question 24 Discussion:
Question #: 24
Topic #: 3

When planning ‘continual improvement’, which approach for assessing the current state of a service is

CORRECT?


A.

An organization should always use a single technique to ensure metrics are consistent


B.

An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis


C.

An organization should always develop competencies in methodologies and techniques that will meet their

needs


D.

An organization should always use an approach that combines Lean, Agile and DevOps methodologies


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