Exin ITIL – Foundation (v4) ITILFND Question # 136 Topic 14 Discussion

Exin ITIL – Foundation (v4) ITILFND Question # 136 Topic 14 Discussion

ITILFND Exam Topic 14 Question 136 Discussion:
Question #: 136
Topic #: 14

Which is the FIRST thing to consider when focusing on value?


A.

Identifying the service customer who will receive value


B.

Defining customer experience and user experience


C.

Understanding what is valuable to the service consumer


D.

Ensuring value is co-created by improvement initiatives.


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