Exin ITIL Foundation (V4) ITIL Question # 145 Topic 15 Discussion

ITIL Exam Topic 15 Question 145 Discussion:

Question #: 145

Topic #: 15

Which practices is MOST associate with the use of empathy to understand users?

Service desk

Continual improvement

Service level management

Change enablement

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Actual exam question for Exin ITIL exam by Axel8819 at Aug 3, 2025, 12:00:00 AM

Chosen Answer: A B C D
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