Replacing the current antivirus with an EDR (endpoint detection and response) solution is the best solution for addressing several service outages on the endpoints due to new malware. An EDR solution is a technology that provides advanced capabilities for detecting, analyzing, and responding to threats or incidents on endpoints, such as computers, laptops, mobile devices, or servers. An EDR solution can use behavioral analysis, machine learning, threat intelligence, or other methods to identify new or unknown malware that may evade traditional antivirus solutions. An EDR solution can also provide automated or manual remediation actions, such as isolating, blocking, or removing malware from endpoints. Removing the web proxy and installing a UTM (unified threat management) appliance is not a good solution for addressing service outages on endpoints due to new malware, as it could expose endpoints to more threats or attacks by removing a layer of protection that filters web traffic, as well as not provide sufficient detection or response capabilities for endpoint-specific malware. Implementing a deny list feature on endpoints is not a good solution for addressing service outages on endpoints due to new malware, as it could be ineffective or impractical for blocking new or unknown malware that may not be on the deny list, as well as not provide sufficient detection or response capabilities for endpoint-specific malware. Adding a firewall module on the current antivirus solution is not a good solution for addressing service outages on endpoints due to new malware, as it could introduce compatibility or performance issues for endpoints by adding an additional feature that may not be integrated or optimized with the antivirus solution, as well as not provide sufficient detection or response capabilities for endpoint-specific malware. Verified References: https://www.comptia.org/blog/what-is-edr https://partners.comptia.org/docs/default-source/resources/casp-content-guide