A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?
A.
The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.
B.
The printhead is too hot. Adjust the temperature down and retry printing.
C.
The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.
D.
The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.
The black smudges over the entire image on a printed receipt are most likely caused by a jammed ribbon that is rubbing on the paper. The solution is to clear the bad ribbon and feed it through the printer properly. Ribbon jams can be caused by various issues, such as incorrect installation or a damaged ribbon. References: CompTIA A+ Certification Exam Objectives - 220-1001: 4.5 Given a scenario, troubleshoot common printer problems.
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