A technician receives a PC that frequently shuts down and has extremely loud fans. When the technician begins a stress test, the PC shuts down almost immediately. Which of the following should the technician do next?
Step by Step Detailed Comprehensive Explanation with All CompTIA References:
Analysis of the Problem:
Loud fans and immediate shutdown under stress are indicators of overheating.
Option Evaluation:
A. Install a liquid cooling unit: Premature without diagnosing the issue. Incorrect.
B. Monitor the core CPU and system temperatures: Confirms overheating and pinpoints thermal issues. Correct.
C. Reapply thermal paste to the processor heat sink: This may help but needs confirmation of the issue first. Incorrect.
D. Clean and test all fans: Ensures airflow but does not isolate the root cause immediately. Incorrect.
[Reference: Objective 5.2, which focuses on troubleshooting hardware components., , ]
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