A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network it is positioned very close to a wireless access point Which of the following should the technician verify FIRST?
A.
The internal antennas are connected.
B.
The device has the latest OS updates.
C.
The wireless device drivers are the latest version.
The internal antennas are the components that allow the laptop to receive and transmit wireless signals. If the internal antennas are not connected properly, the laptop may have a weak or no Wi-Fi signal. The technician should verify that the internal antennas are connected to the wireless card and routed correctly inside the laptop case. The internal antennas may have been disconnected or damaged during the screen replacement. The device having the latest OS updates, the wireless device drivers being the latest version, airplane mode being disabled, and the battery being charging are not related to the issue, as they do not affect the physical connection of the internal antennas. References: https://www.comptia.org/blog/what-is-a-laptop-antenna
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