Call forwarding is a feature that allows users to forward incoming calls to another number. This can be useful in a number of situations, such as when a user is not available to take a call, or when a user wants to forward calls to a different number during certain times of the day.
Call forwarding can be used to improve business continuity by ensuring that calls are always answered, even if the user is not available. For example, if a user is out of the office, they can forward their calls to their voicemail or to another employee. This ensures that customers and clients can always reach someone, even if the user is not available.
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