Cisco Certified Support Technician (CCST) IT Support 100-140 Question # 12 Topic 2 Discussion
100-140 Exam Topic 2 Question 12 Discussion:
Question #: 12
Topic #: 2
Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones?
A Service Level Agreement (SLA) is the formal document that specifies the services provided, performance standards, and any penalties or compensation related to meeting those service milestones.
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