✅Externally SupportiveisStage 4, where an organisation’s operations function is astrategic asset, drivingcompetitive advantage.
????The four stages in order:1️⃣Internally Neutral– Focus on avoiding mistakes2️⃣Externally Neutral– Keeping up with industry standards3️⃣Internally Supportive– Aligning operations with business strategy4️⃣Externally Supportive– Operations function is acompetitive differentiator
This model isimportant for the exam, somemorise the stages!(See LO 2.2, p.99)
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