Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO
Transforming resources are the staff and facilities performing the transformation. In a cake factory, employees measure and mix ingredients, monitor equipment and package output; ovens and mixers provide the physical capacity. Flour and sugar are transformed materials, because they become part of the cake. Recipes and instructions guide the process; information itself may be a transformed resource in information-based services. Separating the two categories improves capacity planning, skills management and understanding of operational inputs. The Four Vs—volume, variety, variation and visibility—provide a practical framework for process analysis. Each affects the appropriate mix of automation, labour, inventory and customer contact. Performance should be judged against the demands of the particular process rather than a universal assumption that one configuration is always best. The required selections are employees who work on the production line and facilities such as mixing equipment and ovens. These choices address the particular category named in the question, whereas the remaining alternatives describe other activities, dimensions or outcomes.
Study Guide Reference: CIPS L5M9 – Evaluate operations management processes; the uploaded question bank cites study-guide page(s) 45.
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