Parker Incorporated is launching a new product which customers will never have seen before. As it is completely unknown to the marketplace, which type of change situation is to be expected?
Open-ended changeoccurs whenoutcomes cannot be predicteddue to novelty or lack of precedent. There isno reliable datato forecast consequences, unlikecontained(partially known) orclosed(fully known) changes.
[Reference:CIPS L5M8 Study Guide, p.101., ]
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