A client has a laser projector that fails and appears dead after six months’ use. The documentation shows that the projector is covered by a return-to-base or back-to-bench warranty. The client can expect to:
A.
Receive remote-access repair service
B.
Receive on-site visit from service engineer
C.
Remove projector and ship back to manufacturer
D.
Remove projector and replace with advanced-shipped unit
A return-to-base (or back-to-bench) warranty requires the customer to send the device to the manufacturer or service center. Unlike advanced replacement or on-site service warranties, the burden is on the client to remove and ship the equipment.
“Return-to-base warranties require the customer to ship the device to the service location, often at their own cost.”
— CTS Exam Guide, Warranty Types and Service Agreements
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